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RegisterFly is the Worst Registrar Ever

I’m back! After having my domain held randsom for almost a month by the crooks at Registerfly, I finally have my domain keebler.net back.

Here is what happened: I registered my domain with RegisterFly for a period of two years ending in December 2007. RegisterFly was a domain reseller for Enom and everything was fine. Unfortunately, they decided they would like to become a registrar themselves. They started transferring over all their domains from Enom to themselves. However, the transfer process was broken and failed whenever someone tried to renew a domain (or in my case, when the one-year anniversary of my registration came about).

Since RegisterFly was unable to renew the domains on their end, and Enom considered the domains expired, Enom started capturing all the traffic to the expired domains and putting up “squatter” pages i.e. pages with keywords pulled from the URL all over them.

At this point, I (more than) realized that it was time to move to another registrar. However, registrars don’t allow expired domains to be registered with another registrar for a period of 42 days without authorization sent through the email address in the WHOIS information. Registerfly uses a service called ProtectFly to mask the WHOIS information of their clients. ProtectFly translates your WHOIS email addresses to @spamfly.net email addresses and is supposed to forward all email to those addresses on to their clients. Of course, like all RegisterFly’s products, SpamFly doesn’t work. As a result, I couldn’t receive the transfer request authorization emails from other registrars and could not transfer my domain.

To make matters worse, RegisterFly essentially shut-down all Support services. I waited two hours on hold only to be disconnected, their online chat support was turned off, and they didn’t answer any support tickets I opened. Finally, after several weeks, they started closing my support tickets with responses like this one:

Hello…,

We are facing some technical problems with our renewal system.
So Please try to renew it again.

If you need any further assistance please feel free to contact us again.

Regards,

Jim Jones
Client Support Executive
Registerfly.com INC
ICANN Accredited Registrar

So keebler.net was trapped in domain-limbo for almost a month. I emailed Support every day, and tried renewing my domain every two days as Support told me to. I had to pay for the renewal twice (despite the fact that I had originally registered keebler.net until December 2007). Support will not respond to my tickets requesting those amounts back.

Finally, today, I tried a renewal (paying another $8.99) and it worked. So keebler.net is back. With the WHOIS unlocked, I’m finally in the process of moving my domains over to GoDaddy, a credible registrar. I’ve lost all traffic while my site was down, everyone dropped my RSS feed, and I’ve lost a month’s worth of email.

This same saga has happened to thousands of other people. They’ve started a community of RegisterFly customers who have been screwed also. Once, my domains are moved over to GoDaddy, I hope I never hear from those RegisterFly a55holes again. If you have your domains registered with them, I highly recommend transferring them to someone else.

Anyhow, I’m back :) Thanks for coming back ;)

Registerfly Sucks

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This entry was posted on Sunday, January 7th, 2007 at 9:39 pm and is filed under Web Development. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

5 Responses to “RegisterFly is the Worst Registrar Ever”

  1. Rian says:
    January 8, 2007 at 3:51 am

    Don’t worry, there are still people who didn’t drop the rss feed ;)

  2. Jonathan says:
    January 8, 2007 at 10:22 am

    Thanks :D Prepare for a week of hot chicks as a thank you ;)

  3. Rian says:
    January 9, 2007 at 8:47 am

    It would be nice to have some ajax thingies now and then.
    But chicks are also great ;)

  4. Jonathan says:
    January 9, 2007 at 9:22 am

    The Ajax thingies are on the way ;) I’m working on an alpha of “infinite scrolling” on my blog landing page. When you scroll down, it will keep appending more entries. I’m just working out the bugs :)

  5. Joe says:
    March 21, 2007 at 9:06 am

    All this you mention about registerfly…is all too familiar. I renewed a couple of domain names with them for a year’s time a few days ago (why I don’t know, after all they’ve messed up the last few years I’ve had them; I figured it would be easier…hmmmm). After the payment went through, I checked my account, and it still didn’t have the additional year added to it. I tried contacting them via the email support two times with no response. I contacted them by phone, waited for 30 minutes, then I was forwarded to voice mail, which then wouldn’t let me leave a message because the “mailbox was full”. I went into the help section at registerfly and found where since the registration process is no longer through enom, it would take up to 6 days for the additional time to be shown on my account. After 6 days, guess what…it still had the old dates. I called them on the phone and finally got a hold of them to change the dates manually in the system. Even though they’ve done that, the WHOIS information is still not updated, and I’m sure that those domain names are going to “expire” because of Registerfly’s ineptness. I’m going to transfer them to where my other domain names are held, which in namecheap. They are great! I have used them for 3 years now, and I highly recommend them. Anyone who’s reading this…DO NOT under any circumstances use “RegisterflyFlyByNight”.

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