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Sorry, brief outage on October 7th *UPDATE*

Tonight during unprecedented traffic during the 2nd Presidential Debate, we had a brief outage on ScribbleLive. We take our uptime very seriously and immediately engaged priority support when we went offline. Unfortunately, it took longer than ideal to get the site back online and I sincerely apologize.

ScribbleLive is a Beta product and as such, we take events like this as a major learning experience. Based on the event tonight, we immediately made a change that will further enhance our hosting capabilities, and that change is now holding the traffic at levels higher than before the outage.

As we grow, we will continue to work on producing a stable platform, and I hope that you will continue to work with us. Please leave a comment or email us at info@scribblelive.com if you have any comments or questions.

Thank you for your patience tonight and happy liveblogging!
–Jonathan, founder of ScribbleLive

UPDATE: We have identified the cause of the problems last night to be a failing processor in one of our primary servers. We will replace the processor during a brief downtime this Saturday between 4am-8am CST. I will post more details as they emerge.

UPDATE #2: The failing processor has been replaced and, to be extra safe, we also replaced the entire chassis. We’ve been closely monitoring all our systems for the last couple of days and we are confident that the errors are gone. To further show our commitment to being a stable platform you can rely on, we will have a DBA, Network Technician and myself actively monitoring our systems during the Apple event this Tuesday (Oct 14) and the next Presidential debate on Wednesday (Oct 15). Happy liveblogging! :D

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This entry was posted on Tuesday, October 7th, 2008 at 11:02 pm and is filed under ScribbleLive. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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